Refund policy
Returns, Refunds & Cancellation Policy
Last updated: 23/08/2026
Thank you for shopping with Funney Clothing.
Because our products are made to order, we operate differently from traditional retailers that keep large quantities of finished products in stock. Please read this policy carefully before placing an order.
This policy explains:
- your statutory cancellation/withdrawal rights;
- returns for unwanted products;
- products that are personalized or made to your specifications;
- defective, damaged, or incorrect products;
- refunds and replacement orders;
- international orders; and
- how to contact us regarding a return or refund.
Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under the laws of your country or region.
1. Made-to-order products
Most products purchased from Funney Clothing are produced specifically after an order is placed.
We do not maintain conventional retail inventory of every design, color, and size. Instead, your order is sent to our third-party production and fulfillment partners, which manufacture and ship the product to you.
Because products are made to order, please check your size, color, design, shipping address, and any personalization carefully before completing your purchase.
A product being made to order does not by itself mean that it is legally exempt from a consumer's statutory cancellation or withdrawal rights.
Where applicable law gives you a statutory right to cancel or withdraw from a purchase, that right remains unaffected by our made-to-order production process.
2. Statutory cancellation and withdrawal rights
If you are a consumer located in a jurisdiction that gives you a statutory right to cancel or withdraw from an online purchase, we will honor that right in accordance with the applicable law.
European Union / European Economic Area customers
For consumers purchasing from within the European Union or another jurisdiction applying equivalent EU consumer-protection rules, ordinary products purchased online will generally be subject to the applicable statutory withdrawal period.
For eligible goods, the withdrawal period is generally 14 days from the day on which you, or a third party designated by you other than the carrier, receive the goods.
You do not generally need to provide a reason for exercising a statutory withdrawal right.
To exercise your withdrawal right, you must communicate your decision to us clearly before the applicable deadline. You may use the withdrawal form included at the end of this policy, but you are not required to use that form.
After notifying us of your withdrawal, you must return the applicable goods without undue delay and, in any event, within the period required by applicable law.
For EU/German consumers, the applicable rules generally provide a 14-day period for sending the goods back after the withdrawal has been communicated.
Return shipping costs
Where applicable law permits us to require the consumer to pay return shipping costs, you are responsible for the direct cost of returning the goods to us.
We will not reimburse return postage for a voluntary withdrawal unless required by applicable law or unless we expressly agree otherwise.
This does not apply where the product is defective, damaged, incorrect, or otherwise does not conform to the contract and applicable law requires us to bear the relevant costs.
Refund timing
Where you validly exercise a statutory withdrawal right, we will issue the applicable refund within the period required by law.
Where permitted by applicable law, we may withhold the refund until:
- we have received the returned goods; or
- you provide evidence that you have sent the goods back,
whichever occurs first.
Where required by applicable law, we will refund the original standard delivery charge paid for the order. We are generally not required to refund any additional amount you paid because you selected a more expensive delivery method than the least expensive standard delivery option we offered.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise permitted or agreed.
3. Products that are personalized or made to your specifications
Some products in our store may be personalized or produced according to information, artwork, text, images, or other specifications supplied or selected by you.
Examples may include products featuring:
- your name;
- a name or other personal text entered by you;
- your uploaded photograph or artwork;
- other information uniquely supplied by you; or
- another design or configuration specifically created or materially customized for you.
Where applicable law provides an exception to the statutory withdrawal right for goods made according to the customer's specifications or clearly personalized goods, that exception may apply to such products.
For example, EU consumer law excludes certain goods made to order or clearly personalized from the normal 14-day withdrawal right.
However, we do not consider an ordinary fixed-design product to be personalized merely because it is printed after you place an order.
If you are unsure whether a particular product qualifies as personalized, please contact us before purchasing.
Nothing in this section removes any mandatory rights you may have regarding defective, damaged, incorrect, or non-conforming goods.
4. Fixed-design products
Products featuring designs that are predetermined by Funney Clothing and which are not individually customized for you are considered fixed-design products.
Examples include shirts displaying a design that is identical for all customers, where you simply select an available size and/or color.
For customers whose local law provides a statutory withdrawal or cancellation right for such products, we will honor that right as required by applicable law.
Outside jurisdictions where a statutory cancellation or return right applies, we do not voluntarily accept returns solely because you have changed your mind, unless we expressly state otherwise.
5. Incorrect size or color selected by the customer
Please carefully check your selected size and color before completing your order.
Because our products are made to order, we generally cannot resell or redirect an item that has already entered production.
If you selected the wrong size or color, please contact us as soon as possible.
If your order has not yet entered production, we may be able to make a correction. We cannot guarantee that changes will be possible after production has begun.
If you are located in a jurisdiction where you have a statutory withdrawal or cancellation right, your statutory rights remain unaffected.
Outside those statutory rights, we do not guarantee exchanges, refunds, or replacements for customer-selected incorrect sizes or colors.
6. Incorrect product, printing error, manufacturing defect, or damage
If you receive a product that:
- is defective;
- is damaged;
- has a significant printing or manufacturing error;
- is materially different from the product you ordered;
- contains incorrect personalization caused by an error on our side;
- is the wrong product; or
- otherwise does not conform to your order or applicable legal requirements,
please contact us as soon as reasonably possible.
Do not send the product back without contacting us first.
Please provide:
- your order number;
- a description of the problem; and
- clear photographs showing the product and the issue.
Where appropriate, we may ask for additional photographs or information so that we can investigate the problem with our production and fulfillment partner.
Depending on the circumstances and applicable law, we may provide:
- a replacement product;
- a repair, where appropriate;
- a refund;
- a partial refund; or
- another legally required remedy.
For products covered by statutory consumer protection laws, we will provide the remedies required by those laws.
Where applicable law requires the seller to bear reasonable return or replacement shipping costs for defective or non-conforming goods, those costs will not be passed to you.
7. Damaged package
If your package arrives visibly damaged, please photograph the packaging and the product as soon as possible.
Contact us at contact@funney.store with:
- your order number;
- photographs of the package;
- photographs of the product; and
- a short description of the damage.
Please retain the damaged packaging until we have had a reasonable opportunity to investigate the issue, unless doing so would be unreasonable under applicable law.
We will work with you and our fulfillment/shipping partners to resolve the issue.
8. Items that are worn, washed, altered, or damaged by the customer
Where a statutory withdrawal right applies, you may generally inspect the product as you would reasonably be permitted to do in a physical store.
For clothing, this generally means that you may inspect and try on the item.
You should not unnecessarily wear, wash, alter, stain, damage, or otherwise use the product beyond what is necessary to establish its nature, characteristics, and functioning.
Where permitted by applicable law, you may be responsible for a reduction in the value of the goods caused by handling beyond what is necessary for such inspection.
You will not lose a statutory withdrawal right merely because the product has been handled within the limits permitted by applicable law.
9. Exchanges
We do not guarantee exchanges for a different:
- size;
- color;
- design; or
- product
unless required by applicable law or expressly agreed by us.
If you wish to change an item and your statutory withdrawal right applies, you may instead exercise that right and place a new order, subject to the applicable rules.
Please contact us before sending anything back.
10. Returns outside statutory cancellation/withdrawal rights
Unless required by applicable law, Funney Clothing does not offer voluntary returns solely because a customer has changed their mind.
This means that, outside jurisdictions or circumstances where a statutory cancellation, withdrawal, or return right applies, we do not provide a general "no questions asked" return program.
This policy is intended to make clear that any statutory rights you have under the law of your country remain fully protected.
11. How to request a return
Do not send a product to an address obtained from the shipping label or from our production partner.
Our production and fulfillment partners may use different facilities and addresses, and an address shown on the original package may not be authorized to receive customer returns.
If you believe you are entitled to return an item, contact:
Email: [CUSTOMER SERVICE EMAIL]
Please include:
- Order number;
- Name used for the order;
- Email address used for the order;
- Product(s) concerned;
- Reason for contacting us;
- Country of delivery; and
- Photographs, where relevant.
We will provide the appropriate return instructions and return address where a physical return is required.
Please wait for our return instructions before sending anything back.
Products sent to an unauthorized address may not be received or processed.
12. Return condition
Where a return is legally permitted or required, please return the product safely packaged and, where reasonably possible, in its original packaging.
You are responsible for the goods until they are delivered to the return address or otherwise transferred as required by applicable law.
Where the consumer is responsible for return shipping, we strongly recommend using a tracked shipping service and retaining proof of postage.
13. Refunds
Once an eligible return has been received and processed, we will issue the applicable refund in accordance with applicable law.
Depending on the circumstances, your refund may include:
- the purchase price of the returned product;
- the original standard delivery charge, where required by applicable law; and
- any other amounts that we are legally required to reimburse.
Where you selected an upgraded or expedited delivery method that cost more than our least expensive standard delivery option, we are generally not required to reimburse the additional amount attributable to that upgrade where applicable law permits this.
Return postage paid by the customer for a voluntary statutory withdrawal will generally not be reimbursed where applicable law permits us to place that cost on the customer.
14. Refund method
Refunds will normally be made using the original payment method.
We will not normally provide cash refunds where the original payment was made electronically.
We will not charge a separate fee solely for processing a lawful refund where prohibited by applicable law.
15. Partial refunds
A partial refund may be appropriate where:
- you and Funney Clothing agree to a partial refund;
- a product has a minor issue that does not justify replacement;
- applicable law provides for a price reduction; or
- another legally permitted circumstance applies.
We will not use a partial refund to unlawfully limit a consumer's statutory rights.
16. Promotional items, discounts, and bundles
If you purchased multiple products as part of a promotion or bundle, the consequences of cancelling or returning one or more products may depend on the terms of the promotion and applicable law.
Where applicable law requires a refund, we will calculate the refund in accordance with the applicable legal requirements and the actual amounts paid.
If a promotional discount depended on purchasing a minimum number of products, cancelling part of the order may affect the promotional price of the remaining products where permitted by applicable law.
17. Orders containing personalized and non-personalized products
If an order contains both:
- products that are eligible for a statutory withdrawal right; and
- products that are excluded from that right because they are genuinely personalized or made according to the customer's specifications,
the rights applicable to each product may differ.
Please contact us if you are unsure which products in your order are eligible for cancellation or withdrawal.
18. International orders
We sell products internationally.
Consumer protection laws vary between countries and regions. If the mandatory law of the country where you are located provides you with rights that are more favorable than those described in this policy, those mandatory rights will continue to apply.
In particular, nothing in this policy is intended to exclude or restrict:
- mandatory statutory cancellation or withdrawal rights;
- mandatory rights concerning defective or non-conforming goods;
- mandatory repair, replacement, price-reduction, or refund rights;
- mandatory rules concerning delivery;
- mandatory warranty or legal guarantee rights; or
- any other consumer rights that cannot legally be waived.
For customers outside the European Union, the applicable cancellation and return rights will depend on the law governing the transaction and any mandatory consumer protections applicable in the customer's jurisdiction.
19. Customs duties, import taxes, and refused deliveries
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, these charges are not necessarily included in the product price.
If you refuse delivery of an international order because of customs charges or other import requirements, this does not automatically constitute a valid statutory cancellation or return.
Any resulting costs, refunds, or return procedures will be handled according to applicable law and the circumstances of the order.
Where a customer is legally entitled to a refund, we will not use this section to exclude that right.
20. Incorrect shipping address supplied by the customer
Please carefully verify your shipping address before completing your purchase.
If you provide an incorrect or incomplete address and the order has already entered production or shipping, we may be unable to change the address.
If the package is returned to us or our fulfillment partner because the address supplied by the customer was incorrect, we will contact you where reasonably possible.
Any replacement shipment may be subject to additional shipping or product costs where permitted by applicable law.
This section does not limit any statutory consumer rights.
21. Lost shipments
If your order does not arrive within the expected delivery timeframe, please contact us.
We will investigate the shipment with the applicable carrier and/or fulfillment provider.
Depending on the circumstances and applicable law, we may provide a replacement or refund.
Nothing in this section limits mandatory consumer rights relating to non-delivery.
22. Products damaged after delivery
We are not responsible for damage caused by misuse, improper washing, improper care, alterations, accidents, or other damage caused after delivery where we are not legally responsible for that damage.
Please follow the care instructions supplied with your product.
This limitation does not apply where applicable law makes us responsible for the condition of the product regardless of the customer's handling.
23. Statutory legal guarantees and consumer rights
Nothing in this policy replaces or limits statutory consumer guarantees.
For example, where applicable consumer-protection law gives you legal remedies because a product is defective or does not conform to the contract, those rights apply independently of any voluntary return policy.
In the European Union, consumers generally have statutory legal-guarantee protections for defective or non-conforming goods, with a minimum two-year legal guarantee framework under EU law, subject to the specific rules and implementation applicable in the relevant country.
We will provide any remedy required by the applicable mandatory law.
24. No requirement to use our voluntary return policy
Where a mandatory statutory right applies, you do not need to rely on any voluntary return policy offered by Funney Clothing.
You may exercise the applicable statutory right directly.
Similarly, nothing in our voluntary policies is intended to replace or restrict mandatory statutory rights.
25. How to exercise a statutory withdrawal right
If you are entitled to a statutory withdrawal right and wish to exercise it, you may send us a clear statement informing us that you are withdrawing from the purchase contract.
You may use the following form, but doing so is optional.
To:
AHlles Paletti
Etterswasen 8, 97359 Schwarzach am Main Germany
contact@funney.store
Subject: Withdrawal from purchase
I hereby notify you that I withdraw from my contract for the purchase of the following goods:
Order number: [ORDER NUMBER]
Product(s): [PRODUCT NAME]
Order date: [DATE]
Date received: [DATE]
Customer name: [NAME]
Customer address: [ADDRESS]
Customer email: [EMAIL]
Date: [DATE]
Signature (only if submitted on paper): __________________
26. Important information regarding return addresses
Our products may be manufactured and shipped by third-party production and fulfillment partners.
Those partners are not necessarily authorized to accept consumer returns directly.
Do not return products to the address printed on the original shipping package unless we specifically instruct you to do so.
A return sent to an unauthorized location may be delayed, rejected, or otherwise unable to be processed.
We will provide the appropriate return instructions where a return is required.
Our only official return adress at this moment is:
Etterswasen 8, 97359 Schwarzach am Main, GERMANY
27. Contact us
For all return, refund, cancellation, withdrawal, damaged-product, or defective-product requests, contact:
Funney Clothing
Email: contact@funney.store
Business address:
AHlles Paletti
Etterswasen, 8
97359, Schwarzach am Main
GERMANY
Please include your order number in the subject line whenever possible.
! Funney Clothing is owned and managed by AHlles Paletti
28. Important legal notice
This policy is intended to explain our general return and refund procedures in clear language.
It does not replace mandatory consumer-protection legislation.
Where the law of the customer's jurisdiction gives the customer rights that cannot legally be excluded or restricted by contract, those rights will apply regardless of anything stated in this policy.
Where there is a conflict between this policy and mandatory applicable consumer law, the mandatory law will prevail.